Refund and Cancellation Policy
At Upsurge, we understand that plans can change unexpectedly. Therefore, we offer a flexible refund and cancellation policy to accommodate our customers’ needs.
- Flights and Accommodations: For flights and accommodation bookings, refunds and cancellations are subject to the terms and conditions of the respective airlines and hotels. We strive to facilitate any changes or cancellations to the best of our ability, keeping in mind the policies set forth by our partners.
- Visa Consultation and Application: Upsurge provides assistance with visa consultation and application processes. Refunds for visa services are not applicable once the application process has commenced.
- International Admission Consultation: Fees for international admission consultation services are non-refundable once the consultation process has begun.
- Tour Consultation: Refunds and cancellations for tour consultation services are subject to the terms and conditions of our tour partners and may vary depending on the nature of the tour.
Please contact our customer service team for further assistance regarding refunds and cancellations.